SHIPPING POLICY

Shipping Policy
Last updated: 2024.
Please note that this shipping policy is subject to change. Please check our website for the most up-to-date information.
This shipping policy explains how orders are processed and shipped, and how you can track your order.
By using our Site, you consent to our shipping policy and agree to its terms.

Order Processing Time
Orders are typically processed within 1-2 business days after the order is placed. Please note that processing times may be longer during peak seasons or sales events.

Shipping Regions
We currently ship to the regions listed below. If your region is not listed, please contact us.

  • Hong Kong / Macau / Greater Bay Area

  • Mainland China / Taiwan / South Korea

  • Australia / New Zealand

  • Brunei / Cambodia / Indonesia / Laos / Malaysia / Myanmar / Philippines / Singapore / Thailand / Vietnam

  • Europe / Schengen Area / United Kingdom / India

  • United States of America / Canada

Shipping Costs
Shipping costs are calculated at checkout and are based on the weight of your order, the shipping method selected, and your delivery address. You can view the shipping cost before completing your purchase.

International shipping costs and delivery times vary depending on the destination. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

Shipping Delays
While we strive to deliver your order on time, unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause shipping delays. We appreciate your understanding in such situations.

Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages
If your package is lost or stolen after being marked as delivered, please contact the shipping carrier directly. We recommend checking with neighbors or building management as well.

Contact Us
We are committed to providing you with a seamless shopping experience, including a transparent and efficient shipping process. If you have any questions about our shipping policy or need assistance, please contact us.